Returns Policy
If you’re not satisfied, Spillard & Dean offers a 14-day money-back guarantee on all online purchases. Your peace of mind is our priority.
Renewals, Returns & Refunds
If something isn’t right, Spillard & Dean are happy to process a return. We believe in secure eCommerce and will provide a 14-day money back guarantee for the products and services that are bought online. All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below then follow the instructions.
Faulty or Incorrectly Sent Items
A refund can be processed in the following circumstances: If an item is faulty; has been damaged in transit; does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly. We will pay for postage to return the goods in this instance and will either reship the correct item or arrange a refund.
Change of Mind
We do not do change of mind refunds on products that have been monogrammed as these are individualized and cannot be reused in our store.
We will refund non monogrammed units where;
- The item is received in its original condition (has not been opened, used, damaged)
- The item has been purchased from our online online store within the last 14 days
- Postage is paid by the customer
Returns Process
In order to be eligible for the money back guarantee we must be notified within 14 days and we can only refund money paid.
- Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed:
Email: [email protected] Phone: 07 5502 2268 - If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit.
- Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns.
Returns Address
Spillard & Dean
PO Box 128
Rifle Range,QLD 4311
